Frequently Asked Questions

To open a wholesale account, simply contact us through our contact form, phone or WhatsApp. We will ask for basic business information including company name, location and type of business (florist, event planner, hotel, etc.). Once verified, you will receive access to our complete catalog with pricing.

Minimum orders vary by product and location. Generally, we have minimums per flower variety (typically per bunch or box). Contact us to discuss the specific requirements for your business needs. We try to be flexible, especially with new accounts that are just starting out.

For regular orders, we recommend ordering at least 24-48 hours in advance. For large event orders or special varieties, we suggest ordering 1-2 weeks in advance. During peak seasons (Valentine's Day, Mother's Day, weddings), ordering further in advance is recommended to ensure availability.

Yes! We offer recurring order arrangements for businesses with regular needs. You can set up weekly or biweekly deliveries of specific flowers. This ensures a consistent supply and may come with additional pricing benefits. Contact us to set up a recurring order schedule.

We deliver throughout Puerto Rico, including the San Juan metropolitan area, Ponce, Mayaguez, Fajardo, and the rest of the island. Delivery schedules may vary by region. Contact us to confirm delivery availability and schedule for your location.

Delivery costs depend on your location and order size. Many orders above a certain amount qualify for free delivery within specific zones. We will provide delivery cost information when you set up your account. Customers with recurring orders frequently benefit from reduced or waived delivery costs.

We deliver Monday through Saturday. Different areas have different delivery days based on our route schedule. When you open an account, we will inform you which days are available for delivery to your location. Special arrangements can be made for urgent orders on occasion.

Yes, pickup is available at our San Juan location during business hours (Monday-Friday 6:00 AM - 4:00 PM, Saturday 6:00 AM - 12:00 PM). Please place your order at least a few hours in advance to ensure everything is ready. No delivery charge applies for pickup orders.

We accept cash, credit/debit cards, ATH Movil, bank transfers and checks from established accounts. New accounts typically start with cash or card payments. After building a relationship, credit terms may be available for qualified businesses.

Yes, we offer credit terms to established customers with good payment history. Typically, net-15 or net-30 terms are available after a few months of consistent orders and timely payments. Contact us to discuss credit options for your business.

We offer volume discounts for large orders and high-volume accounts. If you are planning a large event or have consistent high-volume needs, contact us to discuss pricing. We are happy to work with you to find a solution that fits your budget.

We source our flowers from trusted growers in South America (Colombia, Ecuador), Central America and the United States. We also carry locally grown tropical varieties when available. All our suppliers are selected for their quality and reliability.

Quality is our priority. If you receive flowers that do not meet our standards, please notify us immediately (within 24 hours) with photos. We will work with you to provide a credit, replacement or refund depending on the situation. We stand behind the quality of our products.

Yes! If you need specific flowers that are not in our regular inventory, let us know and we will do our best to source them. Give us as much notice as possible for special requests. Some varieties may have minimum quantities or additional costs, which we will discuss in advance.

With proper care, our flowers typically last between 7 and 14 days depending on the variety. We provide care instructions with every purchase to help maximize flower life. Proper storage, fresh water and temperature conditions are key factors.

Our customer service team is available Monday through Friday from 6:00 AM to 4:00 PM and Saturdays from 6:00 AM to 12:00 PM. For emergencies or urgent inquiries, you can contact us via WhatsApp which we monitor regularly outside business hours.

You can update your account information by contacting your account executive or calling our customer service line. You can also send us an email with the changes you need to make and we will process the update.